back online
Friday, May 30, 2008
Whew. If a butterfly dies in the forest, will it give me computer problems?
Yes, I think so. I’ve had a week of hell, misery and frustration trying to change Web hosts. I never did figure out some of the problems, but just as I was prepared to solve it all by smashing the monitor and cutting my wrists with the shards, I dropped a desperate email to my Web designer (with whom I’d spent an hour on the phone earlier in the week) who told me to delete one file and … the angels sang. They’re still singing. As for the unsolved problems? Fuck 'em. Life is short. I have a headache.
I have lots to talk about but lack the energy to do so at the moment. So instead, I’ll leave you with a laff and plan to get back on the program tomorrow. Or something.
more funny fail pictures at FAIL Blog
Yes, I think so. I’ve had a week of hell, misery and frustration trying to change Web hosts. I never did figure out some of the problems, but just as I was prepared to solve it all by smashing the monitor and cutting my wrists with the shards, I dropped a desperate email to my Web designer (with whom I’d spent an hour on the phone earlier in the week) who told me to delete one file and … the angels sang. They’re still singing. As for the unsolved problems? Fuck 'em. Life is short. I have a headache.
I have lots to talk about but lack the energy to do so at the moment. So instead, I’ll leave you with a laff and plan to get back on the program tomorrow. Or something.
more funny fail pictures at FAIL Blog
Labels: computers, humor, tech support
more tech support hijinx
Tuesday, April 22, 2008
So...because I never did convince Readyhosting tech support that my e-mail address was unreliable, I am dropping that address and ultimately, eventually, I'll drop that host altogether. Who needs the aggravation?
Anyway, a new e-mail address requires changing my address with all companies that send me notifications.
Among those is iBackup, which does off-site backup. (I don't trust myself to remember to back up so I have this company do it automatically every night.)
Theoretically, I should be able to just go into my profile and change my e-mail address there. Theoretically. Too bad it didn't work. So I contacted tech support.
Evidently, "This issue may occur, if the notification has not be update correctly."
Look at the rigamarole I have to go through simply to change my e-mail address:
Dear sdtex2001,
This is in reference with your Request Ticket Number: ST00082276.
This issue may occur, if the notification has not be update correctly.
We request you to follow the following steps to resolve the issue:
1. Login to the application interface with your login credentials.
2. Disable the existing notifications.
3. Navigate to task manager and kill all the process related to IBackup
for Windows.
4. Navigate to Add and Remove programs in Control Panel, Uninstall the
existing application.
5. Restart the system.
6. Download and install the IBackup for windows application from the
link below:
http://www.ibackup.com/ibwin/downloads/IBWin90502setup.exe
If you require the advanced backup features, We request you to download
and install the the advanced backup plug-in from the link below:
http://www.ibackup.com/ibwin/downloads/AdvBackupPlugin.exe
Once the application is installed, We request you to setup the email
notification again.
Anyway, a new e-mail address requires changing my address with all companies that send me notifications.
Among those is iBackup, which does off-site backup. (I don't trust myself to remember to back up so I have this company do it automatically every night.)
Theoretically, I should be able to just go into my profile and change my e-mail address there. Theoretically. Too bad it didn't work. So I contacted tech support.
Evidently, "This issue may occur, if the notification has not be update correctly."
Look at the rigamarole I have to go through simply to change my e-mail address:
Dear sdtex2001,
This is in reference with your Request Ticket Number: ST00082276.
This issue may occur, if the notification has not be update correctly.
We request you to follow the following steps to resolve the issue:
1. Login to the application interface with your login credentials.
2. Disable the existing notifications.
3. Navigate to task manager and kill all the process related to IBackup
for Windows.
4. Navigate to Add and Remove programs in Control Panel, Uninstall the
existing application.
5. Restart the system.
6. Download and install the IBackup for windows application from the
link below:
http://www.ibackup.com/ibwin/downloads/IBWin90502setup.exe
If you require the advanced backup features, We request you to download
and install the the advanced backup plug-in from the link below:
http://www.ibackup.com/ibwin/downloads/AdvBackupPlugin.exe
Once the application is installed, We request you to setup the email
notification again.
Labels: computers, customer service, frustration, outsourcing, tech support
@#$&#$()$&*%!@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Monday, April 14, 2008
Subject: emails not arriving
Hi,
My domain is yankeechick.com
Not all the emails I send from the address sophia@yankeechick.com are arriving at their destinations. I tried calling tech support, but the test emails I sent to him arrived so he didn't believe me.
However, there is absolutely no doubt in my mind that many of my emails are not reaching their destinations because I have been running tests this morning with my husband, a friend, and to another email account of my own.
For example, I sent a friend five emails with the subject lines Test 1, Test 2, Test 3, Test 4, Test 5. She received Test 1 and Test 5 but not the others. I have also sent two emails to my Gmail account that never arrived.
I use Outlook 2002, but I also sent a couple of tests to my Gmail account via Webmail. One arrived, the other didn't.
This is happening on more than one computer.
Sophia Dembling
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. I have tested the e-mail sending functionality of your Mailbox sophia@yankeechick.com . I was able to send the e-mails without any issue. Could you please check it once again from your end? If the issue still persists and receives any bounce back message, please get back to us with the latest bounce back message with the complete header information so that we can further investigate on the issue. Also, the information given below.
1. From and To address
2. Subject line of the e-mail
3. Time and time zone
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Morris Fredrickson
Customer Support
I'm not getting bounceback messages. The emails are simply not arriving =
at their destinations.
I just sent four messages to my Yahoo account and only two arrived. I sent three to my Gmail account and one arrived. I use the auto-fill in on Outlook so I am certain they all went to the same address.
Sophia Dembling
Hello Sophia,
Thank you for your reply.
We apologize for any inconvenience this has caused you. In order to investigate further on your e-mail issue, could you please get back to us with the following information?
1. The mailbox username and password where you are experiencing the issue.
2. Answer to the Security Question you have set in your account ‘sdtex’ so that we can authenticate you as the owner of the account and proceed further.
The Security Question is: What is your mother's maiden name?
Please get back to us with more information, so that we can assist you further.
Sincerely,
Dorin Hardy
Customer Support
email: sophia@yankeechick.com
password: XXX
Mother's maiden name: XXX
Hello Sophia,
Thank you for contacting us.
We apologize for any inconvenience this may have caused you. I have checked your account by sending and receiving emails and it worked fine. Could you please try it once again by sending and receiving emails from your end? If the issue still persists, then get back to us with the error message.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Elston Dunn
Customer Support
IS ANYONE EVEN READING MY DESCRIPTION OF THE PROBLEM?
I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.
I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.
I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.
To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.
I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.
I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.
Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this has caused you. We always try hard to continuously help our users to have better services and give our suggestions whenever and wherever possible. Could you please elaborate the issue that you are experiencing so that we can assist you in the better way?
Please reply to this e-mail with the requested information, so that we can assist you further.
Sincerely,
Aldred Robinson
Customer Support
Please tell me you're kidding...
What more can I tell you? Here's, again, is what the problem is, as explained in my last email:
I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.
Using Webmail, I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.
I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.
To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.
I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.
I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.
Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. We have tested the e-mail functionality for your account by sending and receiving test e-mails. The e-mail reached successfully. Could you please try sending e-mails once again?
If the issue still persists, please provide us with the following information in order to investigate further on your issue:
1. If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.
2. The From and To address that you have mentioned in the e-mails.
3. Subject line of the e-mails.
4. Exact time the e-mails have been sent. Make sure to include the date and time zone.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Simon Adams
Customer Support
1.If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.
NO BOUNCE BACK MESSAGE!
2. The From and To address that you have mentioned in the e-mails.
All are sent from sophia@yankeechick.com
The following emails were sent and not received:
To: sdtex2001@yahoo.com
Subject line: Test 1
Date: April 13, 2008
Time sent: 10:41:00 EDT
To: sdtex2001@yahoo.com
Subject line: Test 2
Date: April 13, 2008
Time sent: 10:41:11 EDT
To: sdtex2001@yahoo.com
Subject line: Test 3
Date: April 13, 2008
Time sent: 10:41:23 EDT
To: sdtex2001@yahoo.com
Subject line: Test 4
Date: April 13, 2008
Time sent: 10:41:31 EDT
To: sdtex2001@yahoo.com
Subject line: Test 5
Date: April 13, 2008
Time sent: 10:41:42 EDT
To: sdtex2001@yahoo.com
Date: April 13, 2008
Subject line: Test 6
Time sent: 10:41:52
---
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 1
Time sent: 10:44:05 EDT
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 3
Time sent: 10:44: 29 EDT
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 4
Time sent: 10:44: 40 EDT
Perhaps they are falling into a black hole?
http://www.livescience.com/technology/080411-cyber-black-holes.html
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. I have checked your mailbox sophia@yankeechick.com and I was able to send and receive e-mail through it with out an issue. Please try to send and receive from your end. If the issue persists, please let us know.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Rex Boyd
Customer Support
As far as I can tell, you sent one frigging email and it arrived. Send 10 emails. Send 12. You see how many tests I sent? Half arrive, half don't. If ALL my emails don't reach their marks, then the service is useless to me.
I want the same tech support person to work with me on this issue until it is solved or at least until you acknowledge the problem. I'm getting a new support person each time and each time you're just doing the same lame-ass test again and again. You're wasting my time.
I am about to dump Readyhosting for GoDaddy. This is the worst tech support I have ever received.
Hello Sophia,
Thank you for getting back to us.
We apologize for any inconvenience this has caused you. I have checked the e-mail functionality for your mailbox sophia@yankeechick.com and was able to receive all the e-mails sent for this mailbox. Please check this once again from your end. Also, please make sure to configure the e-mail client by using the following settings:
1) Incoming e-mail server: pop.readyhosting.com
2) Outgoing e-mail server: smtp.readyhosting.com
3) Username: full mailbox name.
4) Password: mailbox password.
5) Incoming POP port: 110
6) Outgoing SMTP port: 25 or 587
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Sally Pearson
Customer Support
Hi,
My domain is yankeechick.com
Not all the emails I send from the address sophia@yankeechick.com are arriving at their destinations. I tried calling tech support, but the test emails I sent to him arrived so he didn't believe me.
However, there is absolutely no doubt in my mind that many of my emails are not reaching their destinations because I have been running tests this morning with my husband, a friend, and to another email account of my own.
For example, I sent a friend five emails with the subject lines Test 1, Test 2, Test 3, Test 4, Test 5. She received Test 1 and Test 5 but not the others. I have also sent two emails to my Gmail account that never arrived.
I use Outlook 2002, but I also sent a couple of tests to my Gmail account via Webmail. One arrived, the other didn't.
This is happening on more than one computer.
Sophia Dembling
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. I have tested the e-mail sending functionality of your Mailbox sophia@yankeechick.com . I was able to send the e-mails without any issue. Could you please check it once again from your end? If the issue still persists and receives any bounce back message, please get back to us with the latest bounce back message with the complete header information so that we can further investigate on the issue. Also, the information given below.
1. From and To address
2. Subject line of the e-mail
3. Time and time zone
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Morris Fredrickson
Customer Support
I'm not getting bounceback messages. The emails are simply not arriving =
at their destinations.
I just sent four messages to my Yahoo account and only two arrived. I sent three to my Gmail account and one arrived. I use the auto-fill in on Outlook so I am certain they all went to the same address.
Sophia Dembling
Hello Sophia,
Thank you for your reply.
We apologize for any inconvenience this has caused you. In order to investigate further on your e-mail issue, could you please get back to us with the following information?
1. The mailbox username and password where you are experiencing the issue.
2. Answer to the Security Question you have set in your account ‘sdtex’ so that we can authenticate you as the owner of the account and proceed further.
The Security Question is: What is your mother's maiden name?
Please get back to us with more information, so that we can assist you further.
Sincerely,
Dorin Hardy
Customer Support
email: sophia@yankeechick.com
password: XXX
Mother's maiden name: XXX
Hello Sophia,
Thank you for contacting us.
We apologize for any inconvenience this may have caused you. I have checked your account by sending and receiving emails and it worked fine. Could you please try it once again by sending and receiving emails from your end? If the issue still persists, then get back to us with the error message.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Elston Dunn
Customer Support
IS ANYONE EVEN READING MY DESCRIPTION OF THE PROBLEM?
I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.
I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.
I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.
To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.
I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.
I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.
Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this has caused you. We always try hard to continuously help our users to have better services and give our suggestions whenever and wherever possible. Could you please elaborate the issue that you are experiencing so that we can assist you in the better way?
Please reply to this e-mail with the requested information, so that we can assist you further.
Sincerely,
Aldred Robinson
Customer Support
Please tell me you're kidding...
What more can I tell you? Here's, again, is what the problem is, as explained in my last email:
I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.
Using Webmail, I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.
I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.
To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.
I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.
I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.
Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. We have tested the e-mail functionality for your account by sending and receiving test e-mails. The e-mail reached successfully. Could you please try sending e-mails once again?
If the issue still persists, please provide us with the following information in order to investigate further on your issue:
1. If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.
2. The From and To address that you have mentioned in the e-mails.
3. Subject line of the e-mails.
4. Exact time the e-mails have been sent. Make sure to include the date and time zone.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Simon Adams
Customer Support
1.If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.
NO BOUNCE BACK MESSAGE!
2. The From and To address that you have mentioned in the e-mails.
All are sent from sophia@yankeechick.com
The following emails were sent and not received:
To: sdtex2001@yahoo.com
Subject line: Test 1
Date: April 13, 2008
Time sent: 10:41:00 EDT
To: sdtex2001@yahoo.com
Subject line: Test 2
Date: April 13, 2008
Time sent: 10:41:11 EDT
To: sdtex2001@yahoo.com
Subject line: Test 3
Date: April 13, 2008
Time sent: 10:41:23 EDT
To: sdtex2001@yahoo.com
Subject line: Test 4
Date: April 13, 2008
Time sent: 10:41:31 EDT
To: sdtex2001@yahoo.com
Subject line: Test 5
Date: April 13, 2008
Time sent: 10:41:42 EDT
To: sdtex2001@yahoo.com
Date: April 13, 2008
Subject line: Test 6
Time sent: 10:41:52
---
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 1
Time sent: 10:44:05 EDT
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 3
Time sent: 10:44: 29 EDT
To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 4
Time sent: 10:44: 40 EDT
Perhaps they are falling into a black hole?
http://www.livescience.com/technology/080411-cyber-black-holes.html
Hello Sophia,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. I have checked your mailbox sophia@yankeechick.com and I was able to send and receive e-mail through it with out an issue. Please try to send and receive from your end. If the issue persists, please let us know.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Rex Boyd
Customer Support
As far as I can tell, you sent one frigging email and it arrived. Send 10 emails. Send 12. You see how many tests I sent? Half arrive, half don't. If ALL my emails don't reach their marks, then the service is useless to me.
I want the same tech support person to work with me on this issue until it is solved or at least until you acknowledge the problem. I'm getting a new support person each time and each time you're just doing the same lame-ass test again and again. You're wasting my time.
I am about to dump Readyhosting for GoDaddy. This is the worst tech support I have ever received.
Hello Sophia,
Thank you for getting back to us.
We apologize for any inconvenience this has caused you. I have checked the e-mail functionality for your mailbox sophia@yankeechick.com and was able to receive all the e-mails sent for this mailbox. Please check this once again from your end. Also, please make sure to configure the e-mail client by using the following settings:
1) Incoming e-mail server: pop.readyhosting.com
2) Outgoing e-mail server: smtp.readyhosting.com
3) Username: full mailbox name.
4) Password: mailbox password.
5) Incoming POP port: 110
6) Outgoing SMTP port: 25 or 587
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Sincerely,
Sally Pearson
Customer Support
Labels: computers, tech support, the horror
flotsam friday
Friday, April 11, 2008
I’m having an intermittent problem with my e-mails not hitting their destinations. And you know what intermittent means—tech support will not believe me because the tests I sent to “Jason” arrived, of course. He said things like, “Sometimes when you type the wrong e-mail address…” C’mon, Jason. Don’t you think I checked that? If I coulda reached through the phone line and throttled him…
So what do I do now other than slump at my desk?
Anyway, if you’re wondering why I didn’t respond to your e-mail, I probably did.
This is an exciting weekend in Duncanville, where the second-annual Texas Open Bonspiel will take place. And you know what that means, don’t you? Yes indeed, the Duncanville will be all abuzz with curlers from across the country! (Read all about it here.) Perhaps I can persuade a couple to come sweep my kitchen floor. Talk about flotsam--Jack tracks in all kinds of mess on his giant feet that we're not allowed to touch.
Got an email with this subject line the other day: Save 15% on Col-Pure at The Collagen Store Grand Opening!
The Collagen Store?
Cartoon du jour.
So, evidently and not surprisingly, the same newspaper decline that’s occurring here is also happening in France. But those French journalists are not gonna take it sitting down. They’re striking! Yeah, like that’s gonna help…
Here’s a new book concept that I find totally bizarre and yet bizarrely compelling:
THANK GOD I
Most controversial book ever launches later next week
New York City, NY “Rape, Cancer, Death, and Divorce. Can you imagine being grateful for any of these things? Finally a book that transforms the human experience according to creator of the Thank God I series”, John Castagnini.
“Thank God I, soon to be the largest inspirational book series since Chicken Soup for the Soul, unites a world-wide community of individuals to share personal stories of gratitude for their past adversities. Thousands of writers will reveal gut-wrenching accounts of how they transformed perceived crisis into blessings” added Castagnini.
So what do I do now other than slump at my desk?
Anyway, if you’re wondering why I didn’t respond to your e-mail, I probably did.
This is an exciting weekend in Duncanville, where the second-annual Texas Open Bonspiel will take place. And you know what that means, don’t you? Yes indeed, the Duncanville will be all abuzz with curlers from across the country! (Read all about it here.) Perhaps I can persuade a couple to come sweep my kitchen floor. Talk about flotsam--Jack tracks in all kinds of mess on his giant feet that we're not allowed to touch.
Got an email with this subject line the other day: Save 15% on Col-Pure at The Collagen Store Grand Opening!
The Collagen Store?
Cartoon du jour.
So, evidently and not surprisingly, the same newspaper decline that’s occurring here is also happening in France. But those French journalists are not gonna take it sitting down. They’re striking! Yeah, like that’s gonna help…
Here’s a new book concept that I find totally bizarre and yet bizarrely compelling:
THANK GOD I
Most controversial book ever launches later next week
New York City, NY “Rape, Cancer, Death, and Divorce. Can you imagine being grateful for any of these things? Finally a book that transforms the human experience according to creator of the Thank God I series”, John Castagnini.
“Thank God I, soon to be the largest inspirational book series since Chicken Soup for the Soul, unites a world-wide community of individuals to share personal stories of gratitude for their past adversities. Thousands of writers will reveal gut-wrenching accounts of how they transformed perceived crisis into blessings” added Castagnini.
Labels: books, cartoons, computers, flotsam, humor, newspapers, tech support
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